Learn about shipping options, delivery timeframes, and everything you need to know about receiving your desk setup essentials.
Sellers ship across Australia, from metro cities to regional and remote areas.
See estimated delivery dates at checkout based on your location and the seller's location.
Sellers use trusted carriers including Australia Post, Sendle, and major courier services.
All orders are backed by our buyer protection policy for peace of mind.
| Region | Timeframe | Notes |
|---|---|---|
| Sydney Metro | 2-4 business days | From dispatch |
| Melbourne Metro | 3-5 business days | From dispatch |
| Brisbane Metro | 3-5 business days | From dispatch |
| Perth Metro | 5-7 business days | From dispatch |
| Adelaide Metro | 3-5 business days | From dispatch |
| Regional Areas | 5-10 business days | Varies by location |
| Remote Areas | 7-14 business days | Please allow extra time |
After you place an order, the seller prepares your items for shipment. This typically takes 1-2 business days, though processing times may vary by seller.
The seller ships your order using their chosen courier service. You'll receive an email with tracking information once the order is on its way.
Use the tracking number provided to follow your package's journey. You can also view tracking updates in your Teniam account under Orders.
Your order arrives at your specified address. You'll receive a delivery confirmation, and you have 14 days to initiate a return if needed.
Shipping costs are determined by individual sellers based on the item's size, weight, and your delivery location. The exact cost is calculated and displayed at checkout before you complete your purchase.
When purchasing multiple items from the same seller, they may offer combined shipping. Add items to your cart and proceed to checkout to see if combined shipping is available. For items from different sellers, shipping is calculated separately.
If you're not home, the courier will typically leave a card with instructions for redelivery or collection from a nearby location. Some sellers offer Authority to Leave options - check with the seller if you need this service.
Currently, Teniam is focused on the Australian market. International shipping availability depends on individual sellers. Check the product listing or contact the seller directly to inquire about international shipping options.
First, check the tracking information provided. If the estimated delivery timeframe has passed, contact the seller through our messaging system. If you can't resolve the issue, contact our support team at support@teniam.com for assistance.
Have questions about shipping? Contact our support team or reach out to the seller directly.
